Book now

Privacy Policy

TecnoZone USA

2094 Amsterdam Ave, New York, NY 10032

Phone: (646) 838-5020

Instagram: @tecnozoneusa

Email: suppor@tecnozoneusa.com

Website: tecnozoneusa.com

Effective date: 12/06/2026

Last updated: 12/06/2026

1. Introduction

TecnoZone USA (“we,” “us,” or “our”) provides repair services for cell phones, tablets, computers, and gaming consoles. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights you have. It applies to information we collect in our store, by phone, through our website [add website URL], and through our social media accounts.

By using our services or our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information you provide to us directly

  • Full name
  • Phone number
  • Email address
  • Mailing or service address (when applicable)
  • A description of the issue with your device
  • Any other information you choose to share when requesting a service or quote

Information about your devices

  • Brand, model, and device type
  • Serial number or IMEI
  • The physical and technical condition of the device
  • Passwords or passcodes that you choose to provide so we can complete the repair (see Section 5)

Payment information

Payments are handled through third-party payment processors. We do not store complete credit or debit card numbers on our systems.

Information collected automatically on our website

When you visit our website, we and our service providers may collect your IP address, browser type, device information, pages viewed, referring pages, and usage data through cookies and similar technologies (see Section 3).

Information from social media

If you interact with us on Instagram or other platforms, we may receive the information those platforms make available to us based on your privacy settings.

3. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, measure performance, and support our marketing. We use the following Google services:

Google Tag Manager

We use Google Tag Manager to manage and deploy the tags (small pieces of code) used on our website, including the Google Analytics and Google Ads tags described below. Google Tag Manager itself does not collect personal information, but it loads the tags that do.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website. Google Analytics uses cookies and similar identifiers to collect information such as your IP address, the pages you visit, the time spent on the site, and how you arrived at our site. This information helps us improve our website and services. Google processes this data on our behalf. To learn how Google uses information from sites that use its services, visit: https://www.google.com/policies/privacy/partners/

Google Analytics Advertising Features and Google Ads

We may use Google Analytics Advertising Features and Google Ads, including remarketing, audience targeting, and demographics and interest reporting. These features use Google advertising cookies and identifiers (including third-party cookies) to:

  • Show our ads to people who have previously visited our website, as they browse other sites across the internet
  • Help us understand the interests and demographics of our visitors
  • Measure the performance of our advertising

We and third-party vendors, including Google, use first-party and third-party cookies together to inform, optimize, and serve ads based on past visits to our website.

How to opt out

You can control or opt out of personalized advertising and analytics tracking through these tools:

  • Google Ads Settings / My Ad Center: https://adssettings.google.com
  • Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative opt-out: https://optout.networkadvertising.org
  • Digital Advertising Alliance opt-out: https://optout.aboutads.info

You can also block or delete cookies through your browser settings, although some parts of the website may not function properly if you do.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. There is no industry-standard response to DNT signals, and our website does not currently respond to them.

4. How We Use Your Information

We use your information to:

  • Diagnose, quote, and perform repairs
  • Communicate with you about the status of your device, quotes, and appointments
  • Process payments and provide receipts
  • Provide customer support and service
  • Honor repair warranties
  • Operate, maintain, and improve our website and services
  • Send promotions or updates, only if you have agreed to receive them (you may opt out at any time)
  • Comply with legal obligations and resolve disputes

5. Data Stored on Your Device During Repairs

This section is especially important for our type of service.

  • To repair some devices, we may need to power them on and access certain functions. We only access what is strictly necessary to diagnose and complete the repair.
  • We strongly recommend that you back up your data before leaving your device with us, because some repairs may require resetting the device or may affect stored data.
  • When possible, we ask that you remove or disable locks, accounts, and sensitive data before handing us your device. If you need to share a password so we can perform the repair, we use it only for that purpose.
  • We do not copy, extract, disclose, or use the personal data on your device for any purpose other than the repair you requested.
  • We are not responsible for data loss that may occur during the repair process. Please always keep your own backup.

6. How We Share Your Information

We do not sell your personal information for money. We may share it only in these situations:

  • Service providers: payment processors, parts suppliers, analytics and advertising providers (such as Google), and other tools that help us operate, subject to confidentiality obligations.
  • Legal requirements: when required by law or to respond to valid legal process.
  • Protection of rights: to prevent fraud or protect the safety of our customers, employees, or others.
  • Business transfers: in connection with a merger, sale, or reorganization of our business.

Please note: our use of advertising cookies for cross-context behavioral advertising (such as Google Ads remarketing) may be considered “sharing” of personal information under certain U.S. state privacy laws. See Section 9 for your choices.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, to honor warranties, and to comply with legal, accounting, or tax obligations. After that period, we securely delete or anonymize the information.

8. Data Security

We use reasonable physical, technical, and administrative measures to protect your information against unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of the “sale” or “sharing” of your personal information, including for targeted advertising
  • Object to or limit certain uses of your data
  • Withdraw your consent to marketing communications
  • Not be discriminated against for exercising your privacy rights

For California residents (CCPA/CPRA)

California residents have the rights listed above, including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information. To opt out of advertising-related “sharing,” you can use the opt-out tools in Section 3 and adjust your browser cookie settings. We will not discriminate against you for exercising these rights.

For residents of other U.S. states

Several other states (such as Virginia, Colorado, Connecticut, Utah, and others) provide similar rights. If your state grants these rights, you may exercise them by contacting us using the information in Section 13.

How to exercise your rights

To make a request, contact us using the details in Section 13. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

10. Children’s Privacy

Our services are directed to individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Third-Party Links and Services

Our website or communications may include links to third parties such as Instagram or Google Maps. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. We encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

TecnoZone USA

2094 Amsterdam Ave, New York, NY 10032

Phone: (646) 838-5020

Email: support@tecnozoneusa.com

Instagram: @tecnozoneusa