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Terms and Conditions – Warranty

Please read this document carefully before signing.

By signing, I authorize TecnoZone USA to diagnose my device and to perform any repair services reasonably necessary to attempt the repair.

Data. TecnoZone USA is not responsible for any data loss that may occur during diagnosis, repair, testing, or software updates. Backing up personal data before drop-off is the customer’s sole responsibility.

Pre-existing conditions. TecnoZone USA is released from liability for component failures or additional damage arising during the repair process, particularly on devices with pre-existing damage, liquid exposure, impact damage, prior repair attempts, or other conditions outside our control.

Limitation of liability. TecnoZone USA is not liable for lost profits, lost business, or any indirect, incidental, special, or consequential damages arising from the repair or subsequent use of the device.

Repair Warranty

All repairs carry a limited 30-day warranty, unless otherwise stated, covering workmanship and the parts installed by TecnoZone USA.

This warranty does not cover:

  • Physical, accidental, or liquid damage; drops; cracked or broken screens
  • Misuse or neglect
  • Software issues unrelated to the original repair
  • Damage from unauthorized repairs or modifications
  • Customer-supplied LCDs, glass, digitizers, or screens — including if damaged, cracked, or defective
  • Any device opened, repaired, or tampered with by anyone other than TecnoZone USA
  • Any device with a broken, removed, or altered TecnoZone USA security seal

The warranty applies solely to the specific repair listed on the invoice.

Motherboard Repair & Data Recovery

Motherboard-level repair and data recovery are inherently high-risk services. In some cases, the attempt may permanently damage the motherboard or render the device inoperable. By authorizing this service, the customer accepts these risks. TecnoZone USA cannot guarantee a successful outcome and is not responsible if the device or data cannot be recovered.

Payment

Customers agree to pay for all approved services per the authorized estimate. We accept cash, credit or debit card, bank transfer, and other methods approved by TecnoZone USA.

Storage Policy

Devices not picked up within 20 calendar days of completion notice may incur storage and custody fees.

Refund Policy

All repair services are final once work has begun. We do not offer refunds or exchanges for completed repairs.