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Terms and Conditions

TecnoZone USA

2094 Amsterdam Ave, New York, NY 10032

Phone: (646) 838-5020

Instagram: @tecnozoneusa

Email: support@tecnozoneusa.com

Website: tecnozoneusa.com

Effective date: 12/06/2026

Last updated: 12/06/2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the repair services and website of TecnoZone USA (“we,” “us,” or “our”). By requesting a repair, dropping off a device, using our website, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Our Services

We provide diagnostic and repair services for cell phones, tablets, computers, and gaming consoles, along with related products and accessories. We reserve the right to refuse, modify, or discontinue any service at our discretion.

3. Quotes, Estimates, and Diagnostic Fees

  • Quotes and estimates are based on the information available at the time and the condition of the device. Final pricing may change if additional issues are found during the repair.
  • A diagnostic fee may apply. If a diagnostic fee is charged, it will be disclosed to you before any diagnostic work begins.
  • We will not perform paid repairs without your approval of the estimate, except for diagnostic work you have already authorized.

4. Repair Authorization

By leaving your device with us, you authorize us to perform the diagnosis and repairs you approve, including powering on the device and accessing the functions necessary to complete the work. You confirm that you are the owner of the device or are authorized by the owner to request the repair.

5. Parts and Components

  • We may use new, original (OEM), aftermarket, or refurbished parts depending on availability and the device.
  • The performance and appearance of some parts may differ slightly from the original manufacturer parts.
  • Replaced or defective parts removed from your device may be kept, recycled, or disposed of by us unless you request their return at the time of service.

6. Repair Warranty

We offer a limited warranty of [add warranty period, e.g., 30 / 90 days] on the specific repair performed and the parts we install, beginning on the date you pick up your device. If the same issue we repaired reoccurs due to a defect in our workmanship or the part we installed, we will repair it at no additional cost, subject to the exclusions below.

7. Warranty Exclusions

Our warranty does not cover:

  • Physical damage, drops, pressure, or cracks that occur after the repair
  • Liquid or moisture damage of any kind
  • Issues unrelated to the original repair
  • Damage caused by misuse, accidents, unauthorized repairs, or third-party modifications
  • Software issues, viruses, data loss, or problems caused by apps or operating systems
  • Devices where the tamper-evident sticker or seal has been removed or broken
  • Normal wear and tear, including battery degradation over time

Any repair, modification, or attempted repair performed by you or a third party after our service immediately voids our warranty.

8. Data Backup and Loss of Data

  • You are responsible for backing up your own data before handing us your device.
  • Some repairs may require resetting the device or may otherwise affect or erase stored data.
  • We are not responsible for any loss of data, contacts, photos, applications, or settings that may occur during the repair process.
  • For more details on how we handle data, please see our Privacy Policy.

9. Customer Responsibilities

  • Confirm that you legally own the device or are authorized to have it serviced.
  • Remove or disable any locks, passcodes, or accounts (such as activation locks) when requested, or provide the credentials needed to complete the repair.
  • Provide accurate contact information so we can reach you about your device.
  • Disclose any known prior damage, including liquid exposure or previous repairs.

10. Payment

Payment is due in full when the repair is completed and before the device is returned, unless otherwise agreed in writing. We accept the payment methods displayed in our store. Payments are processed through third-party payment providers.

11. Cancellations and Refunds

  • You may cancel an approved repair before work begins; any diagnostic fee already incurred may still apply.
  • Once a repair is completed, charges for parts and labor are generally non-refundable.
  • If a part is defective and covered under our warranty, we will repair or replace it as described in Section 6 rather than issue a refund.

12. Device Pickup and Unclaimed Devices

Please pick up your device promptly once the repair is complete. Devices not picked up within [add number, e.g., 30 / 60 / 90] days after we notify you that the repair is complete (or after the device is dropped off, if no repair is performed) may be considered abandoned. We reserve the right, to the extent permitted by applicable law, to charge storage fees and to sell, recycle, or dispose of abandoned devices to recover unpaid charges and storage costs.

13. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim related to a device or service is limited to the amount you paid for that specific repair. We are not liable for indirect, incidental, special, or consequential damages, including loss of data, loss of use, or lost profits. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Right to Refuse or Discontinue Service

We reserve the right to refuse service, stop a repair, or decline to return a device when we reasonably believe it is stolen, unlawfully obtained, or being used for an unlawful purpose, or when continuing would be unsafe or unlawful. We may report suspected stolen devices to the appropriate authorities.

15. Website Use and Intellectual Property

The content on our website, including text, logos, and graphics, is owned by or licensed to TecnoZone USA and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without permission. You agree to use our website only for lawful purposes.

16. Third-Party Links and Services

Our website or communications may include links to third-party sites or services, such as Instagram or Google Maps. We are not responsible for the content, products, or practices of those third parties.

17. Disclaimers

Our services and website are provided on an “as is” and “as available” basis. While we strive to perform quality repairs, we do not guarantee that every device can be repaired or that any repair will resolve all issues, particularly with devices that have prior physical or liquid damage.

18. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be subject to the courts located in New York.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. Your continued use of our services after changes are posted means you accept the updated Terms.

20. Contact Us

If you have questions about these Terms and Conditions, contact us:

TecnoZone USA

2094 Amsterdam Ave, New York, NY 10032

Phone: (646) 838-5020

Email: support@tecnozoneusa.com

Instagram: @tecnozoneusa